In the NSW Workers Compensation System
Approved Rehabilitation and Treatment Providers
Approved providers assist injured workers in their recovery and
return to work.
Our Role
An approved provider enhances the injury management process,
assists with medical treatment, occupational rehabilitation and
claims management.
Our providers give advice on treatment requirements.We also provide
treatments and assessments of an injured worker’s functional
ability.
We Collaborate
We adopt a coordinated approach with all parties involved in
the injured worker’s case. A provider will work in collaboration
with the injured worker, their employer, the insurer and a nominated
treating doctor.
Our Providers
Our approved providers communicate with the injured workers insurer,
treating doctor and employer to provide information the treatment
required and how the treatment will assist their return to work.
Intervention
When approved, the insurer will pay for the cost of interventions
that are determined reasonably necessary.The treatments must be
considered:
- Appropriate for the injury and relieve the effects of the
injury
- Effective in promoting recovery
- Outcome based, demonstrating the results to be achieved from
the intervention
- Cost effective
- The best option compared to other forms of treatment available
- Accepted by the professional body in achieving optimum recovery
and return to work.
The Treatment Plan
Treatment plans are the means by which we inform the insurer
of the outcomes that are anticipated to be achieved. This ensures
effective monitoring of treatment and control of costs.
Accreditation
WorkCover NSW accredits providers and monitors their performance.
To ensure quality service delivery, providers must have appropriate
qualifications, skills, knowledge and experience to deliver services
defined by
service codes. Visit the WorkCover
website for more information.
Injured Workers
To ensure prompt treatment of injured workers, the WorkCover
NSW system requires our providers to collect relevant information
relating to the injured worker's claim including but not limited
to:
- The worker’s name, contact details and claim number,
- The worker's employer's name and relevant contact details,
- The worker's employer's insurer's details,
- The worker's nominated treating doctor's details along with
a referral, and
- Relevant details regarding the injury and context in which
the injury occurred.
Further information
For more information on WorkCover guidelines for treatment and
occupational rehabilitation providers:
- Visit the website www.workcover.nsw.gov.au
- Call WorkCover’s Doctor’s Hotline 1800 661 111
- Call WorkCover’s Providers Hotline 1800 801 905
Remedial Therapy Solutions
Suite 3, Level 2, “Gordon Centre”
802-808 Pacific Highway
Gordon NSW, Australia 2072
Phone: 0416 227 567 |
